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 Learning Object Design
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Integrated Performance Support

One of Herridge's key areas of expertise is Integrated Performance Support Systems (IPSS). We design the right mix of tools, information, links, learning, and support to create performer competence and confidence and deliver the solution at the job site.

SUPPORTING SUCCESS

With tools for job performance...




    WHEN

  • Performance needs to be supported in real-time at the job site (e.g., call centre)

  • Information, procedures, steps, or client base change rapidly

  • Client satisfaction is essential & client service expectations are high

  • Performers must appear professional & knowledgeable at all times

  • The learning curve needs to be short and competent performers quickly created

    WHAT

  • Tools, information & support at the work site in the format best suited to the performer and the need

    WHY

  • Exponentially reduces time to performance

  • Greatly reduces training costs

  • Provides consistent, easily accessible support at the moment of need