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eLearning

A leader in eLearning, The Herridge Group creates interactive learning that can be distributed quickly & easily across the internet or your company's intranet.

 LEARNING ONLINE

Interactive, effective, self-paced instruction...



 

 


 

 


 

Automobile Industry Advisory Group
Year2000 Project Management
Design & Development

PROJECT OVERVIEW:

  • The automobile industry needed to take steps to help suppliers stay at full production over the Year2000 date.

  • Working as a subcontractor, Herridge designed and developed a web-based learning program for these suppliers to effectively manage Year2000 projects.

 
 

Scotiabank
Banking Systems
Design & DevelopmentMethodologies & Strategies

    PROJECT OVERVIEW:

  • The bank implemented two new banking systems that moved approximately 8000 employees in 26 Central and South American countries from mainframe-based to web-based systems.

  • The applications handled banking transactions and retail/credit application processing (including adjudication).

  • As a subcontractor, Herridge was asked, based on their recognized eLearning expertise, to consult with the client to select a vender to build (code) web-based learning programs.

  • We designed and wrote story boards for modules including:

    • Introduction to overall change in Bank systems.

    • A separate introduction to, navigation and task-based instruction for each of the new systems.

    UNIQUE ASPECTS:

  • Design of materials suitable for 26 different countries and their cultures.

 
 

Bank of Montreal
Commercial Line of Business
Coaching & Client Staff DevelopmentDesign & Development

    PROJECT OVERVIEW:

  • The client introduced the Seibel Customer Relationship Management (CRM) tool to their commercial line of business.

  • Herridge developed the high-level design for a web-based introduction to the tool including the impact on job roles, features and benefits, key system screens and basic navigation.

  • An online module was also included to test the audience on the introduction content.

  • Using this design as a basis, Herridge provided advice and guidance to the client for the full development of this web-based intervention.

 
 

Bank of Montreal
ISD Methodology
Methodologies & Strategies

    PROJECT OVERVIEW:

  • The client required a methodology for instructional design, development and delivery (ID3) to be used throughout the bank.

  • Herridge developed the ID3 methodology and wrote storyboards for this content to be distributed on the bank's intranet.

  • This robust site included:

    • Audio

    • Flash animation

    • Coach responses for learners to check their answers

    • Access to standard forms

  • We designed and developed case studies for learners to use and apply the methodology in 'real-life' scenarios.

    UNIQUE ASPECTS:

  • The methodology and case studies needed to be used by both experienced and new instructional designers. Herridge used 'nanosecond design tips' to provide shortcuts for more experienced individuals.

 
 

Air Canada
Project Management

    PROJECT OVERVIEW:

  • Herridge acted as account and project manager for a $13 million multimedia development project with a major transportation company located in Montreal.

  • We were selected for this role due to our strong project and account management capabilities and hands-on experience in the design and development of multimedia and integrated performance support.

 
 

Edulinx
E-mail Skills
Design & Development

    PROJECT OVERVIEW:

  • The Edulinx call centre began accepting email communication from clients.

  • Herridge developed a facilitated classroom learning program for personnel to use email effectively in their activities. General out-of-context skills (basic e-mail writing, grammar, spelling, tone and business communication tenets) and in-context skills (process, security, standard and free form replies, creating professional messages) were learned.

    UNIQUE ASPECTS:

  • All instructional activities were completed using email - learners emailed activity answers to instructors for review.

 
 

CIBC
Learning Object Design: Banking Application
Methodologies & StrategiesDesign & Development

    PROJECT OVERVIEW:

  • Working as a subcontractor, Herridge designed web-based instruction to support the conversion of branch personnel to a new teller system. Procedures, application skills, and customer interaction are all covered in this 4 hour intervention.

 
 

Imperial Oil
Customer Offer
Design & DevelopmentMethodologies & Strategies

    PROJECT OVERVIEW:

  • Working as a sub-contractor, Herridge created the design, contributed to the interface, and developed the storyboards for the eLearning lessons and evaluation.
  • Also contributed to the design of a paper-based performance support tool to compliment the eLearning.


 
 

CIBC
Computer-based Training
Design & Development

    PROJECT OVERVIEW:

  • The bank implemented two new applications in the branches: safety deposit box and simplified transaction banking.

  • Working as a subcontractor, Herridge designed computer-based training (CBT) for these two applications, each with a tool overview and hands-on guided simulations of key tasks.

    UNIQUE ASPECTS:

  • The CBT was required to run on multiple platforms including DOS-based, and had to be portable to home computers on a 1.44 floppy disk.

 
 

Canadian National Railway
Formative Evaluation
Methodologies & Strategies

    PROJECT OVERVIEW:

  • The Railway was considering the use of web-based learning delivery for its locomotive engineers.

  • Herridge evaluated a prototype of a web-based learning strategy considering the effectiveness, efficiency, usability and acceptance by the engineers.

    UNIQUE ASPECTS:

  • The audience had no experience with web-based learning and initially resisted the idea.

 
 

Canadian Government Agency
Formative Evaluation
Design & Development

    PROJECT OVERVIEW:

  • Working as a subcontractor, Herridge evaluated the needs of five parts of a Canadian government agency and identified their synchronous and asynchronous learning requirements. Based on these requirements, an approach to infrastructure design and implementation was provided.

 
 

KPMG
Diversity in the Workplace
Design & Development

    PROJECT OVERVIEW:

  • Working as a sub-contractor, Herridge created the design, contributed to the interface, and developed the storyboards for an eLearning program on diversity in the workplace. Modules for three separate audiences were created.

 
 

Subaru
Automobile Warranty Policies, Guidelines and Procedures
Design & Development

    PROJECT OVERVIEW:

  • Working as a sub-contractor, Herridge created the design, contributed to the interface, and developed the storyboards for this seven module eLearning program for an automobile manufacturer.

 
 

Solvay Pharmaceuticals
Corporate Orientation
Design & Development

    PROJECT OVERVIEW:

  • Working as a sub-contractor, Herridge created the design, contributed to the interface, and developed the storyboards for this eight module eLearning program orienting new field representatives to the pharmaceutical company.

 
 

KPMG
Resource Management
Design & Development

    PROJECT OVERVIEW:

  • Working as a sub-contractor, Herridge created the design, contributed to the interface, and developed storyboards for eLearning on the use of an Accounting firm's web-based resource management software. Modules for three separate audiences were created.

 
 

Bank of Montreal
Deriving Value from ABC Data & Demand and Service Delivery Management
Design & Development

    PROJECT OVERVIEW:


    Herridge designed two eLearning modules:

  • One covering how value can be derived through the use of activity based costing and activity based management data.

  • One on the basics of demand management and service delivery management.

 
 

Scotiabank
Financial Planning Tool
Design & DevelopmentMethodologies & Strategies

    PROJECT OVERVIEW:

  • Working as a subcontractor Herridge designed interactive, scenario-based eLearning modules covering the use of a financial planning tool, including customer relationship building interactions.

 
 

Novo Nordisk
Virtual Preceptorship
Design & Development

    PROJECT OVERVIEW:

  • Working as a sub-contractor Herridge designed a five module program intended to provide new Diabetes Care Specialists with the basic knowledge required to increase the quality and number of business-relevant relationships with primary care physicians, endocrinologists, pharmacists, and certified diabetes educators and their office teams.

 
 

Astra Zeneca
Product Training
Design & Development

    PROJECT OVERVIEW:

  • Working as a sub-contractor Herridge designed several eLearning programs to educate sales representatives on diabetes and blood pressure related drugs and related anatomies.The programs included learning on clinical studies, the competitors, and positioning the products in the market.

 
 

Novo Nordisk
The Diabetes Treatment Marketplace
Design & Development

    PROJECT OVERVIEW:

  • Working as a subcontractor, Herridge designed and storyboarded eLearning on the types of treatments availalbe for type 1 and type 2 diabetes.

 
 

Shell
Customer Service
Design & Development

    PROJECT OVERVIEW:

  • Working as a subcontractor, Herridge designed and storyboarded eLearning on customer service as it relates to motor oil products.

 
 

Telus
Homesitter
Design & Development

    PROJECT OVERVIEW:

  • Working as a subcontractor Herridge designed an eLearning course on a potential new Telus product.

 
 

Exxonmobil
Price Counseling
Design & Development

    PROJECT OVERVIEW:

  • Working as a subcontractor Herridge designed and storyboarded 15 lessons in a program on price counseling which included activities and assessment. This program was heavily audio driven and included an option for a text "ticker-tape" of all audio.

 
 

George Brown College
Forensic Nursing Program
Design & Development

    PROJECT OVERVIEW:

  • Herridge supported and coached faculty in the design of eLearning courses for the Forensic Nursing program.

 
 

Bank of Montreal
Harris Commercial Lending Program
Design & Development

    PROJECT OVERVIEW:

  • Designed four modules (15 lessons) of pre-learning on the Harris Commercial Lending processes, partners, tools, and documentation in support of a two-day faciltiated workshop on the topic.

 
 

Bank of Montreal
Harris Bank CCSR
Design & Development

    PROJECT OVERVIEW:

  • Herridge group designed and storyboarded an interface that incorporated both learning modules and task-related performance support to develop skills and shorten time to competency for Commercial Customer Service Representatives who are part of an acquisition. Herridge also developed all content for the site.

 
 

Freeman
New Employee Orientation
Design & Development

    PROJECT OVERVIEW:

  • Working as a subcontractor, Herridge designed New Employee Orientation that could be used by both the main company and a subsidiary. The orientation included video, audio, animations, as well as text.

 
 

KPMG
Employee Career Architecture
Design & Development

    PROJECT OVERVIEW:

  • Working as a subcontractor, Herridge designed eLearning to support the introduction of Employee Career Architecture intended to help employees manage their careers at KPMG and beyond.

 
 

Pfizer
Product Tool
Design & Development

    PROJECT OVERVIEW:

  • Working as a subcontractor, Herridge designed an eLearning-based tour of a tool being provided to the sales force to support them in sales calls.

 
 

George Brown college
Emergency Management Principles and Concepts
Design & Development

    PROJECT OVERVIEW:

  • Working as a subcontractor, Herridge designed an eLearning version of the classroom Emergency Management Principles and Concepts course.

 
 

Bank of Montreal
Capital Options
Design & Development

    PROJECT OVERVIEW:

  • Herridge designed an eLearning program to educate the relevant staff on local, State, Federal and non-governmental loan programs.

 
 

Bank of Montreal
Personal Loan Close and Documentation
Design & Development

    PROJECT OVERVIEW:

  • Herridge designed an extensive eLearning and performance support intervention to support loan officers in closing procedures, product knowledge, and documentation.

 
 

Bank of Montreal
Referrals
Design & Development

    PROJECT OVERVIEW:

  • Herridge designed a half-day workshop intended to provide the information and tools necessary for personnel to make quality referrals to other area in Harris Bank.

 
 

Abbott
Talent Recruitment and Management
Design & Development

    PROJECT OVERVIEW:

  • Working as a sub-contractor Herridge designed a five unit eLearning program to help senior management use a specific tool to support talent recruitment, selection, management, and career development.

 
 

Bank of Montreal
Consumer Express
Design & Development

    PROJECT OVERVIEW:

  • Herridge designed an eLearning program as part of a curriculum designed to qualify Mortgage Specialists to create deals and mange the deals through the credit approval process.

 
 

Smart Serve
Making Responsible Decisions
Design & Development

    PROJECT OVERVIEW:

  • Herridge Group redesigned the existing Responsible Alcohol Service eLearning making it more interactive and engaging, added tracked testing at the end of each module and improved the final exam.

 
 

Bank of Montreal
Personal Lending Basics
Design & Development

    PROJECT OVERVIEW:

  • Herridge Group designed and developed eleven eLearning courses for the Personal Lending Basics program. Development included avatars (using the Codebaby tool) and audio recorded and engineered by Herridge. The courses were developed using a development tool called Shift and delivered to the client as sharable content objects.

 
 

Bank of Montreal
Project Management System Development LifeCycle - The BMO Way
Design & Development

    PROJECT OVERVIEW:

  • Herridge Group designed and developed an Overview course along with three practice specific (Business Analysis, Project Management, Quality Control) courses. Development included avatars (using the Codebaby tool) and audio recorded and engineered by Herridge. The courses were developed using a development tool called Shift and delivered to the client as sharable content objects.

 
 

Ontario Lottery and Gaming
Responsible Gaming
Design & Development

    PROJECT OVERVIEW:

  • Working as a subcontractor Herridge Group designed a Responsible Gaming course made up of four modules and a final assessment.

 
 

Bank of Montreal
Customer Financing System
Design & Development

    PROJECT OVERVIEW:

  • Herridge designed and developed a simulation-heavy, scenario based eLearning course to introduce Mortgage Specialists and other lenders in the bank to the new credit adjudication system. As well as incorporating simulations, this course used avatars and audio liberally throughout. Herridge also designed and developed a performance support eLearning tool for more advanced tasks performed on the system. These two interventions were developed in both English and French.

 
 

Bank of Montreal
Creditor and Travel Insurance
Design & Development

    PROJECT OVERVIEW:

  • Herridge designed and developed a 13 course eLearning program to meet compliance and regulatory requirements for Creditor and Travel Insurance.

 
 

Telus
Director Kickoff
Design & Development

    PROJECT OVERVIEW:

  • Working as a sub-contractor Herridge created a brief eLearning course used to kickoff a program for directors on a new initiative.

 
 

Imperial Oil
Passport
Design & Development

    PROJECT OVERVIEW:

  • Working as a sub-contractor Herridge storyboarded a program aimed at Attendant/Cashier and Retailers participants to train them on the new Point of Sale system. For the Attendant/Cashier program the focus was on the transactional and day to day operational functions that Attendant/Cashiers would need to undertake. The Retailer eLearning program provided with an overview of the administrative and management functions that Retailers would require.

 
 

Bank of Montreal
Information Security Officer - The BMO Way
Design & Development

    PROJECT OVERVIEW:

  • Herridge designed and developed a 10 topic eLearning course designed to introduce new Information Security Officers to the main responsibilities, processes, and systems they need to be competent in to perform their role effectively. The course included audio and simulations as well as activities and a final assessment.

 
 

ExxonMobil
Information Technology Service Management
Design & Development

    PROJECT OVERVIEW:

  • Working as a subcontractor Herridge designed and storyboarded several eLearning modules in the Information Technology Service Management program.

 
 

Bank of Montreal
Clarity
Design & Development

    PROJECT OVERVIEW:

  • Herridge Group designed and developed training on a new time reporting system. Development included audio recorded and engineered by Herridge. The courses were delivered to the client, in both French and English, as sharable content objects.

 
 

KPMG
Introduction to Tax for Mergers and Acquisitions Professionals
Design & Development

    PROJECT OVERVIEW:

  • Working as a subcontractor Herridge designed and storyboarded a 4.5 hour virtual learning course complete with activities and assessment.

 
 

RBC (Royal Bank of Canada)
Opening a Business Deposit Account
Design & Development

    PROJECT OVERVIEW:

  • Working as a subcontractor Herridge developed two eLearning modules In Articulate Storyline.

 
 

Blackberry
Blackberry Messages
Design & Development

    PROJECT OVERVIEW:

  • Working as a subcontractor Herridge developed 36 messages to be used during the launch of a new Blackberry device.

 
 

Ontario Lottery and Gaming
Financial Management
Design & Development

    PROJECT OVERVIEW:

  • Working as a subcontractor, Herridge performed the necessary needs analysis and data gathering, created and documented the design, and storyboarded 5 interactive modules plus a criterion referenced final test. This eLearning will help those employees with financial reporting responsibilities create and manage capital and operating budgets, handle prepaids and accruals, prepare quarterly forecasts, and investigate and resolve variances.

 
 

Shoppers Drug Mart
Retail Merchandizing Management System
Design & Development

    PROJECT OVERVIEW:

  • Working as a subcontractor, Herridge developed job aids, post-tests, short eLearning modules, and virtual practice to support employees using the retail merchandizing marketing system. Many of the components were developed using Articulate Storyline.

 
 

Imperial Oil
AODA
Design & Development

    PROJECT OVERVIEW:

  • Working as a subcontractor, Herridge designed and storyboarded internal AODA eLearning which included an assessment.

 
 

Ontario Lottery and Gaming
Service Delivery Mindset
Design & Development

    PROJECT OVERVIEW:

  • Designed and storyboarded seven eLearning modules intended to introduce employees to a new approach to customer service, service ownership, and new job processes designed based on industry best practices and the specific business niche. eLearning including audio, text, closed-captioning, scenarios, a question-driven flow through the learning, and regular knowledge checks.

 
 

TD Bank
Health and Safety at TD
Design & Development

    PROJECT OVERVIEW:

  • Herridge storyboarded a course on health and safety in the workplace which covered communicable diseases, maintenance products, indoor air quality, and hazardous materials. The course had branches for two divisions and five roles within the divisions.

 
 

ExxonMobil
Marketing
Design & Development

    PROJECT OVERVIEW:

  • Herridge created the detailed design and storyboarded 15 modules on topics ranging from conjoint analysis to focus groups aimed at developing and fine-tuning marketing skills.

 
 

ExxonMobil
KPMG L&D Tools and Templates (General)
Design & Development

    PROJECT OVERVIEW:

  • Created the detailed design for a 30 minute eLearning module introducing KPMG learning and development team members to the portal, how to access it, its structure, and to key brand and style documents therein.

 
 

Imperial Oil
Bullock Basics
Design & Development

    PROJECT OVERVIEW:

  • Created a detail design to teach retailers and their staff how to operate the new Point of Sale system.

 
 

Rogers
Anti-Money Laundering
Design & Development

    PROJECT OVERVIEW:

  • Redesigned, using Articulate Storyline, the Anti-money laundering eLearning course including combining the French and English versions into one course.

 
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Dentalcorp
Effective Meetings
Design & Development

    PROJECT OVERVIEW:

  • Designed and storyboarded a course to help professionals in a dental practice better manage meetings and communication in general.

 
 

ExxonMobil
Diesel Efficient
Design & Development

    PROJECT OVERVIEW:

  • Designed and storyboarded two modules: one on how a diesel engine works and one on a new fuel about to enter the market.