Automobile Industry Advisory Group Year2000 Project Management
The automobile industry needed to take steps to help suppliers stay at full production over the Year2000 date.
Working as a subcontractor, Herridge designed and developed a web-based learning program for these suppliers to effectively manage Year2000 projects.
Scotiabank Banking Systems
The bank implemented two new banking systems that moved approximately 8000 employees in 26 Central and South American countries from mainframe-based to web-based systems.
The applications handled banking transactions and retail/credit application processing (including adjudication).
As a subcontractor, Herridge was asked, based on their recognized eLearning expertise, to consult with the client to select a vender to build (code) web-based learning programs.
We designed and wrote story boards for modules including:
Introduction to overall change in Bank systems.
A separate introduction to, navigation and task-based instruction for each of the new systems.
Design of materials suitable for 26 different countries and their cultures.
Bank of Montreal Commercial Line of Business
The client introduced the Seibel Customer Relationship Management (CRM) tool to their commercial line of business.
Herridge developed the high-level design for a web-based introduction to the tool including the impact on job roles, features and benefits, key system screens and basic navigation.
An online module was also included to test the audience on the introduction content.
Using this design as a basis, Herridge provided advice and guidance to the client for the full development of this web-based intervention.
Bank of Montreal ISD Methodology
The client required a methodology for instructional design, development and delivery (ID3) to be used throughout the bank.
Herridge developed the ID3 methodology and wrote storyboards for this content to be distributed on the bank's intranet.
This robust site included:
Coach responses for learners to check their answers
Access to standard forms
We designed and developed case studies for learners to use and apply the methodology in 'real-life' scenarios.
The methodology and case studies needed to be used by both experienced and new instructional designers. Herridge used 'nanosecond design tips' to provide shortcuts for more experienced individuals.
Air Canada Project Management
Herridge acted as account and project manager for a $13 million multimedia development project with a major transportation company located in Montreal.
We were selected for this role due to our strong project and account management capabilities and hands-on experience in the design and development of multimedia and integrated performance support.
Edulinx E-mail Skills
The Edulinx call centre began accepting email communication from clients.
Herridge developed a facilitated classroom learning program for personnel to use email effectively in their activities. General out-of-context skills (basic e-mail writing, grammar, spelling, tone and business communication tenets) and in-context skills (process, security, standard and free form replies, creating professional messages) were learned.
All instructional activities were completed using email - learners emailed activity answers to instructors for review.
CIBC Learning Object Design: Banking Application
Working as a subcontractor, Herridge designed web-based instruction to support the conversion of branch personnel to a new teller system. Procedures, application skills, and customer interaction are all covered in this 4 hour intervention.
Imperial Oil Customer Offer
Working as a sub-contractor, Herridge created the design, contributed to the interface, and developed the storyboards for the eLearning lessons and evaluation.
Also contributed to the design of a paper-based performance support tool to compliment the eLearning.
CIBC Computer-based Training
The bank implemented two new applications in the branches: safety
deposit box and simplified transaction banking.
Working as a subcontractor, Herridge designed computer-based training (CBT) for these two
applications, each with a tool overview and hands-on guided simulations
of key tasks.
The CBT was required to run on multiple platforms including
DOS-based, and had to be portable to home computers on a 1.44 floppy disk.
Canadian National Railway Formative Evaluation
The Railway was considering the use of web-based learning delivery for its locomotive engineers.
Herridge evaluated a prototype of a web-based learning strategy considering the effectiveness, efficiency, usability and acceptance by the engineers.
The audience had no experience with web-based learning and initially resisted the idea.
Canadian Government Agency Formative Evaluation
Working as a subcontractor, Herridge evaluated the needs of five parts of a Canadian government agency and identified their synchronous and asynchronous learning requirements. Based on these requirements, an approach to infrastructure design and implementation was provided.
KPMG Diversity in the Workplace
Working as a sub-contractor, Herridge created the design, contributed to the interface, and developed the storyboards for an eLearning program on diversity in the workplace. Modules for three separate audiences were created.
Subaru Automobile Warranty Policies, Guidelines and Procedures
Working as a sub-contractor, Herridge created the design, contributed to the interface, and developed the storyboards for this seven module eLearning program for an automobile manufacturer.
Solvay Pharmaceuticals Corporate Orientation
Working as a sub-contractor, Herridge created the design, contributed to the interface, and developed the storyboards for
this eight module eLearning program orienting new field representatives to the pharmaceutical company.
KPMG Resource Management
Working as a sub-contractor, Herridge created the design, contributed to the interface, and developed storyboards for eLearning on the use of an Accounting firm's web-based resource management software. Modules for three separate audiences were created.
Bank of Montreal
Deriving Value from ABC Data & Demand and Service Delivery Management
Herridge designed two eLearning modules:
One covering how value can be derived through the use of activity based costing and activity based management data.
One on the basics of demand management and service delivery management.
Financial Planning Tool
Working as a subcontractor Herridge designed interactive,
scenario-based eLearning modules covering the use of a financial
planning tool, including customer relationship building interactions.
Working as a sub-contractor Herridge designed a five module program intended to provide new
Diabetes Care Specialists with the basic knowledge required to increase the
quality and number of business-relevant relationships with primary care
physicians, endocrinologists, pharmacists, and certified diabetes educators and
their office teams.
Astra Zeneca Product Training
Working as a sub-contractor Herridge designed several eLearning programs to educate sales
representatives on diabetes and blood pressure related drugs and related anatomies.The
programs included learning on clinical studies, the competitors, and positioning the products in the market.
Novo Nordisk The Diabetes Treatment Marketplace
Working as a subcontractor, Herridge designed and storyboarded eLearning on the types of
treatments availalbe for type 1 and type 2 diabetes.
Shell Customer Service
Working as a subcontractor, Herridge designed and storyboarded eLearning
on customer service as it relates to motor oil products.
Working as a subcontractor Herridge designed an eLearning course
on a potential new Telus product.
Exxonmobil Price Counseling
Working as a subcontractor Herridge designed and storyboarded 15 lessons
in a program on price counseling which included activities and assessment.
This program was heavily audio driven and included an option for a text "ticker-tape"
of all audio.
George Brown College Forensic Nursing Program
Herridge supported and coached faculty in the design of eLearning courses for the Forensic Nursing program.
Bank of Montreal Harris Commercial Lending Program
Designed four modules (15 lessons) of pre-learning on the Harris Commercial Lending processes,
partners, tools, and documentation in support of a two-day faciltiated workshop on the topic.
Bank of Montreal Harris Bank CCSR
Herridge group designed and storyboarded an interface that
incorporated both learning modules and task-related performance support to
develop skills and shorten time to competency for Commercial Customer Service
Representatives who are part of an acquisition. Herridge also developed all
content for the site.
Freeman New Employee Orientation
Working as a subcontractor, Herridge designed New Employee Orientation that could be used by both the main
company and a subsidiary. The orientation included video, audio, animations, as well as text.
KPMG Employee Career Architecture
Working as a subcontractor, Herridge designed eLearning to support the introduction of Employee Career Architecture intended to help employees manage their careers at KPMG and beyond.
Pfizer Product Tool
Working as a subcontractor, Herridge designed an eLearning-based tour of a tool being provided to the sales force to support them in sales calls.
Working as a subcontractor, Herridge designed a six module eLearning program for resident manages on renewals.
George Brown college Emergency Management Principles and Concepts
Working as a subcontractor, Herridge designed an eLearning version of the classroom Emergency Management Principles and Concepts course.
Bank of Montreal Capital Options
Herridge designed an eLearning program to educate the relevant staff on local, State, Federal and non-governmental loan programs.
Bank of Montreal Personal Loan Close and Documentation
Herridge designed an extensive eLearning and performance support intervention to support loan officers in closing procedures, product knowledge, and documentation.
Bank of Montreal Referrals
Herridge designed a half-day workshop intended to provide the information and tools necessary for personnel to make quality referrals to other area in Harris Bank.
Abbott Talent Recruitment and Management
Working as a sub-contractor Herridge designed a five unit eLearning program to help senior management use a specific tool to support talent recruitment, selection, management, and career development.
Bank of Montreal Consumer Express
Herridge designed an eLearning program as part of a curriculum designed to qualify Mortgage Specialists to create deals and mange the deals through the credit approval process.
Smart Serve Making Responsible Decisions
Herridge Group redesigned the existing Responsible Alcohol Service eLearning making
it more interactive and engaging, added tracked testing at the end of each module and
improved the final exam.
Bank of Montreal
Personal Lending Basics
Herridge Group designed and developed eleven eLearning courses for the Personal Lending Basics
program. Development included avatars (using the Codebaby tool) and audio recorded and engineered
by Herridge. The courses were developed using a development tool called Shift and delivered to
the client as sharable content objects.
Bank of Montreal
Project Management System Development LifeCycle - The BMO Way
Herridge Group designed and developed an Overview course along with three practice specific
(Business Analysis, Project Management, Quality Control) courses. Development included avatars
(using the Codebaby tool) and audio recorded and engineered by Herridge. The courses were
developed using a development tool called Shift and delivered to the client as sharable
Ontario Lottery and Gaming
Working as a subcontractor Herridge Group designed a Responsible Gaming course made
up of four modules and a final assessment.
Bank of Montreal
Customer Financing System
Herridge designed and developed a simulation-heavy, scenario based eLearning course to introduce Mortgage
Specialists and other lenders in the bank to the new credit adjudication system. As well as incorporating simulations,
this course used avatars and audio liberally throughout. Herridge also designed and developed a performance support
eLearning tool for more advanced tasks performed on the system. These two interventions were developed in both English and French.
Bank of Montreal
Creditor and Travel Insurance
Herridge designed and developed a 13 course eLearning program to meet compliance and regulatory requirements
for Creditor and Travel Insurance.
Working as a sub-contractor Herridge created a brief eLearning course used to kickoff a program for directors on a new initiative.
Working as a sub-contractor Herridge storyboarded a program aimed at Attendant/Cashier and Retailers participants
to train them on the new Point of Sale system. For the Attendant/Cashier program the focus was on the transactional
and day to day operational functions that Attendant/Cashiers would need to undertake. The Retailer eLearning program
provided with an overview of the administrative and management functions that Retailers would require.
Bank of Montreal
Information Security Officer - The BMO Way
Herridge designed and developed a 10 topic eLearning course designed to introduce new Information
Security Officers to the main responsibilities, processes, and systems they need to be competent in to perform their role effectively.
The course included audio and simulations as well as activities and a final assessment.
Information Technology Service Management
Working as a subcontractor Herridge designed and storyboarded several eLearning modules in the Information Technology Service Management program.
Bank of Montreal
Herridge Group designed and developed training on a new time reporting system. Development included audio recorded and engineered by Herridge.
The courses were delivered to the client, in both French and English, as sharable content objects.
Introduction to Tax for Mergers and Acquisitions Professionals
Working as a subcontractor Herridge designed and storyboarded a 4.5 hour virtual learning course complete with activities and assessment.
RBC (Royal Bank of Canada)
Opening a Business Deposit Account
Working as a subcontractor Herridge developed two eLearning modules In Articulate Storyline.
Working as a subcontractor Herridge developed 36 messages to be used during the launch of a new Blackberry device.
Ontario Lottery and Gaming
Working as a subcontractor, Herridge performed the necessary needs analysis and data gathering, created and
documented the design, and storyboarded 5 interactive modules plus a criterion referenced final test.
This eLearning will help those employees with financial reporting responsibilities create and manage capital and operating budgets,
handle prepaids and accruals, prepare quarterly forecasts, and investigate and resolve variances.
Shoppers Drug Mart
Retail Merchandizing Management System
Working as a subcontractor, Herridge developed job aids, post-tests, short eLearning modules, and
virtual practice to support employees using the retail merchandizing marketing system. Many of the components were developed using Articulate Storyline.
Working as a subcontractor, Herridge designed and storyboarded internal AODA eLearning which included an assessment.
Ontario Lottery and Gaming
Service Delivery Mindset
Designed and storyboarded seven eLearning modules intended to introduce employees to a new approach to customer service,
service ownership, and new job processes designed based on industry best practices and the specific business niche. eLearning
including audio, text, closed-captioning, scenarios, a question-driven flow through the learning, and regular knowledge checks.
Health and Safety at TD
Herridge storyboarded a course on health and safety in the workplace which covered communicable diseases,
maintenance products, indoor air quality, and hazardous materials. The course had branches for two divisions and five roles within the divisions.
Herridge created the detailed design and storyboarded 15 modules on topics ranging from conjoint analysis to focus groups aimed at developing and fine-tuning marketing skills.
KPMG L&D Tools and Templates (General)
Created the detailed design for a 30 minute eLearning module introducing KPMG learning and development team members to the portal, how to access it, its structure, and to key brand and style documents therein.
Created a detail design to teach retailers and their staff how to operate the new Point of Sale system.
Redesigned, using Articulate Storyline, the Anti-money laundering eLearning course including combining the French and English versions into one course.
Designed and storyboarded a course to help professionals in a dental practice better manage meetings and communication in general.
Designed and storyboarded two modules: one on how a diesel engine works and one on a new fuel about to enter the market.